Cookie & Privacy Policy


Purpose of privacy notice.


Michael Clements Acupuncture is committed to abiding by data protection laws and to be open and transparent in how we use your personal information. Many people will be aware of the General Data Protection Regulation (GDPR) and the new 2018 UK Data Protection Act. We acknowledge our requirement to comply with these laws.



Michael Clements Acupuncture respects your privacy regarding any information we may collect while operating our website. We have a legal duty to protect any information we collect from you and it will not be used in ways to which you have not consented. We do not pass your details to any third party unless you give us permission to do so.




This site uses cookies. Cookies are small text files, which are downloaded to your computer when you visit a website. Cookies allow web applications to respond to you as an individual and can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. Cookies also provide anonymous tracking data to third party applications such as Google analytics, which help Michael Clements Acupuncture to collect non-personally identifying information to better understand how visitors use its website. Cookies generally make your browsing experience better, but you may prefer to disable cookies on this site in your browser, with the drawback that certain features of the website may not function properly without the aid of cookies.


This website does not store any information that would, on its own, allow us to identify individual users of this service without their permission. Any cookies that may be used by this website are used either solely on a per session basis or to maintain user preferences. Cookies are not shared with any third parties. Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit


By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to Michael Clements Acupunctures use of cookies.



Gathering of Personally-Identifying Information


Certain visitors to Michael Clements Acupuncture website choose to interact with Michael Clements Acupuncture in ways that require Michael Clements Acupuncture to gather personally-identifying information. The amount and type of information that Michael Clements Acupuncture gathers depends on the nature of the interaction. For example, users may make an online enquiry on the site, which makes their email address accessible, in order to respond to their query.




The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security


Links to External Sites


This website contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We advise you to review the Privacy Policy and terms and conditions of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.


Site Visitor Profiling


We may use Google Analytics to collect statistical data about our visitors. We collect this information in a way that does not identify you and data is not shared with anyone else. The information is used to learn about how visitors use our website and helps us to adapt and improve the user experience.


You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently, using a browser plugin.


Aggregated Statistics


Michael Clements Acupuncture may collect anonymous statistics about the behaviour of visitors to its website. Michael Clements Acupuncture may display this information publicly or provide it to others. Michael Clements Acupuncture does not disclose your personally-identifying information.





What is a Privacy Notice?


Under data protection law you, as a client of Michael Clements Acupuncture, have specific rights. To communicate these rights to you in a clear and concise manner, we are providing you with this privacy notice.


Who we are


We are: Michael Clements Acupuncture Eagle Close, Eagle Rd, Plympton, PL7 5HZ

Telephone number: 01752 770 998

Email address:



Data Protection Officer


As we record and use sensitive health data we take the protection of this data very seriously. For any queries regarding your personal data that we process, please contact: Michael Clements at


The personal data we process and what we do with it


We record and use the following categories of personal data, which may include: your name, address, telephone numbers, email address and occupation; your GP details, medical history, diagnosis and treatment notes. This information is securely stored in a locked cabinet.


Sharing your personal data


We only share your personal data with your explicit consent, where, for example, if we need to contact a third party and give them your contact details in order to refer for further treatment. Where third parties are used by us to store your personal data, we ensure they are compliant with data protection law.


Retaining your personal data


Whilst you are a client of ours we will continue to store and use your personal data. We will retain your personal data for a period no longer than 7 years after your last treatment. After a period of 7 years since your last treatment, your information will be shredded. Limited information will be retained within our accounts systems indefinitely to maintain the integrity of the data.


Your rights


We process your personal data, so you have certain rights. These are: a right of access, a right of rectification, a right of erasure and a right to restrict processing.


·        You may request a copy of your data at any time. Please make such a request in writing or by email to Michael Clements, whose contact details are shown above. Please provide the following information: your name, address, telephone number, email address and details of the information you require.


·        If you believe any of the personal data we hold on you is inaccurate or incomplete, please contact us directly and any necessary corrections to your data will be made without undue delay.


·        If you believe we should erase your data, please contact Michael Clements, whose contact details are shown above.


·        If you wish us to stop storing or using your data, please contact Michael Clements, whose details are shown above.


·        Where you have provided explicit consent for us to use your data, you have a right to withdraw this consent at any time.


Data Breach


Should your personal data that we control be lost, stolen or otherwise breached, where this constitutes a high risk to your rights and freedoms, we will contact you without delay. We will give you the contact details of the Data Protection Officer who is dealing with the breach, explain to you the nature of the breach and the steps we are taking to deal with it.




You can contact the ICO via their website: should you wish to make a complaint about the way we are processing your personal data.


Automated Decision Making and Profiling


We do not operate any system which uses automated decision making or profiling in respect of your personal data.



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Plymouth Acupuncture Clinic

1B Wembury Park Rd

Peverell, Plymouth, PL3 4NG

Acupuncture Callington

The Old School,  Stoke Climsland

Cornwall, PL17 8NY

Launceston Acupuncture Clinic

The Castle St Clinic, 1A Castle St,

Launceston, Cornwall, PL15 8AZ